Shenzhen minbay Technology Co., Ltd. (hereinafter referred to as "we" or "us") respect and protect the personal information of all users. We will collect and use the information generated during your use of our products or services (including smart home products, accessories, computer applications, smart terminal applications, toolkits, websites, information storage platforms and related services) or provided by you on your own initiative in a lawful, proper and necessary way.
Please take a moment to read this privacy policy carefully before using our products or services, so that you can fully understand how we will collect, use, save, share and transfer your personal information, as well as the ways we provide you to access, update, delete and protect this information.
1.1 Sources of personal information
1.1.1 Information you provide to us
This includes information you provide when you register and set up new products, download software, post on online platforms like forums or communities, respond to a survey, or enter a interactive.
1.1.2 Information from the use of products and services
When you use products and services, data may be sent to us such as your hardware model, firmware and operating system version, unique device identifiers and IP address/location information. Other times, subject to applicable law and your consent where it’s required, we may collect data based on your activities including your settings and configurations, usage data, and crash or error data.
1.2 The content of personal information
The data we received depends on the products, features and services you use, events in which you may participate, and other interactions you may have with us. This data can include the following:
Name and contact data: data like your name, email address, postal address, phone number, and other similar contact data
Credentials: passwords, hints, and information used for authentication and account access
Demographic data: data like your age, gender, country, and preferred language
Payment data: data needed to process your order if you make purchases through our platform, like your shipping address, products ordered, and contact information. We do not collect payment information (i.e., credit or payment card number). Purchase transactions are done through secure third party companies.
Usage data: data about how you and your device interact with us and our products, like:
Product use data: the features you use, actions you take, and activities you perform
Device data: a data about your device and the network you use to connect to our products, including the operating systems and other software on your device, device identifiers, and regional and language settings.
Other product data：information from other devices and software
Error reports and performance data：the type or severity of the problem, details of the software or hardware related to an error, the contents of files you were using when an error occurred, and data about other software on your device
Support data：information about you and your hardware, software, and details about the incident, authentication data, your communications with us, data about the machine and the application you were using, and system, registry, and configuration data.
Interests and favorites: your preferences, programmed activities or routines, contacts and relationships if you use a product that supports multi-user, community and sharing functionality
Minbay Accounts: Some products utilize a Minbay account to optimize your experience. For example, it may enable improved personalization and allow you to save and recall settings, configurations, and history. When you create a personal Minbay account, we collect certain personal data and assign a unique ID number to your account and information. When you sign into your account, we may collect information about your session, including a record of your sign-in, date and time, the product you signed into, the number assigned to your account, and a unique identifier assigned to your device, your IP address, and your operating system and browser version. In general, when you sign into your account, you will stay signed in until you sign out.
Location data – Some products use location data for purposes like time/date and language preferences. Data we may collect about your location can be either precise or imprecise. Precise location data can be your home or work address information or Global Position System data, which we may collect when you enable location-based products or features. Imprecise location data may include a location derived from your Wi-Fi or IP address or data that indicates where you are located with less precision, like a city or region.
Content: We may collect information about the content of your files and communications when necessary to provide you with the products you use. We also may collect the content of messages you send to us, like feedback and product reviews you write, or questions and information you provide for customer support. When you contact us, phone conversations or chat sessions with representatives may be monitored and recorded subject to applicable law and your consent where it’s required.
1.3 Product tester data
When you sign up to become a Minbay product/service tester, we may collect information about you. We use this data to invite you to become a tester, and we use your feedback to develop and improve our products and services.
We, as well as certain third parties that provide content, advertising, or other functionality in our Services, use cookies, pixels, beacons, and other technologies in certain areas of our Services.
2.1 Cookies
Cookies are small files that store information on your computer, TV, mobile phone, or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices, and browsing sessions. Cookies serve many useful purposes. For example:
Cookies can remember your sign-in credentials so you don’t have to enter those credentials each time you sign in to a service.
Cookies help us and third parties understand which parts of our Services are the most popular because they help us to see which pages and features visitors are accessing and how much time they’re spending on the pages. Studying this information helps us to adapt the Services and provide you with a better experience.
Cookies help us and third parties understand which ads you’ve seen so you don’t get the same ad each time you access a Service.
Cookies help us and third parties to provide you with relevant content and advertising by collecting information about your use of our Services and other websites and apps.
When you use a web browser to access Services, you can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the help menu of your browser to learn how to change your cookie preferences. Your device operating system may contain additional cookie controls. Note that some Services are designed to work using cookies, so disabling cookies may affect your ability to use those Services or certain parts of them.
2.2 Other Local Storage
We, along with certain third parties, may use other kinds of local storage technologies, such as Local Shared Objects (also referred to as Flash cookies) and HTML5 local storage, in connection with our Services. These technologies are similar to the cookies discussed above. They’re stored on your devices and can be used to store certain information about your activities and preferences.
2.3 Beacons
We, along with certain third parties, may use technologies called beacons or pixels that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you’ve viewed particular content or a particular email message, and determine the time and date on which you viewed the beacon and the IP address of your device. We and certain third parties use beacons for a variety of purposes, including to analyze the use of our Services and, along with cookies, to provide content and ads that are more relevant to you.